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Meet our Expert Staff

Bicycles East is extremely proud of our exceptional team. We have knowledgable staff with interests and expertise in a large variety of areas. All staff receive extensive ongoing training. You will always be served by professional, knowledgable, and courteous staff.

Steve Dauphinais owns Bicycles East with his wife Deb. A long time Glastonbury resident, Steve passionate about bike fit, and has obtained multiple fit certifications including F.I.S.T. Serotta Fit and Advanced Triathlon Fit, and Trek Precision Fit. He oversees Bicycles East's fit department and has personally fit over 2,000 cyclists. Steve enjoys road and mountain biking as well as time trial racing. His other passion is his drum set. He plays in a local band and is obsessed with snare drums. Read more about Steve and our bike fit program here

Deb Dauphinais is co-owner of Bicycles East, with her husband Steve. Being a resident of Glastonbury, Deb is passionate about bicycle and pedestrian advocacy, and works tirelessly on a local and state-wide level to make our communities safer for cyclists. Deb currently serves on the State of CT Bicycle and Pedestrian Advisory Board and the Board of Directors of Bike Walk Glastonbury, our local advocacy group. She enjoys road riding, bike commuting, and rail trail riding. Deb is passionate about the ocean and marine life, teaches SCUBA diving with a local dive shop, and gets oddly excited about New England marine invertebrates. 
Read more about Deb and our advocacy work here

Nate Clapp is Bicycles East's Service Manager. Nate stays current is the latest industry standards and technology and also has expertise on the more vintage components. He has received in-depth, hands on training from bicycle component manufacturers including Shimano, SRAM, Campagnolo, Rockshox, Avid, Fox Factory Racing, and many more. Nate also oversees the comprehensive ongoing training program for all mechanics, ensuring that the mechanics at Bicycles East are of the highest caliber possible. Nate has also shown off his talents with computers and woodworking, helping create many of the fixtures around the store and keeping the store’s computer systems up to date.  In his free time Nate enjoys learning computer software and programming, playing disc golf, and of course riding his bike! Read more about Nate here and Read about our Service Department here

Matt spends all of his time cycling, rock climbing, and trail running(If he’s really lucky, he’ll get to sneak in a backpacking or bikepacking trip).  He was a bicycle mechanic for two years in the town of Hilo, Hawaii before joining Bicycles East in 2016. He's been riding trails for at least 15 years, but still can’t do a proper manual.  Matt has worked at an active volcano, an orchid farm, a 1920’s theater, as well as a bakery, and pizza and sushi joints. He enjoys working on suspension, hydraulics, shifting systems, and long moonlit walks on the beach.