BICYCLE ORDER CANCELLATION
- Bicycle Order Cancellation Policy: Unfortunately, there is a global bike shortage related to covid 19. Some people are choosing to purchase bicycles that are not their first choice, often purchasing from long distances away, and then cancelling the order before pick-up. We are accruing credit card charges that are problematic as well as tying up inventory for people who truly want that bicycle. Order cancellation are now subject to a 10% purchase price retention. That retention will be placed as in-store credit and will be available to use towards a future purchase.
SHIPPING (Continental U.S.)
Four shipping options are offered for merchandise delivery:
* Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day. Most items listed as in-stock will arrive within 1-2 business days to all locations in CT and neighboring states. Items listed in warehouse may take up to 5 business days.
Please note that some items, such as stationary trainers, wheels, and car racks, may be subject to additional shipping and handling charges because of size or weight. Please note that in-store pick-up is always free, regardless of weight.
Occasionally, an order may be received in more than 1 shipment - 1 directly from the store and 1 from the warehouse. The total shipping charge will remain the same and will not be increased.
Sorry, but we do not ship outside of the Continental U.S.
** IN-STORE PICKUP
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged. All orders placed after November 1st may be stored at no charge through December 24th.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 30 days of receipt. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping charges on incorrect merchandise or on merchandise that was received damaged. A $15 shipping and handling charge will be retained on return orders that had qualified for free shipping. Merchandise returned that appears used will be subject to a 15% restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email. A 10% re-stocking fee may be charged on returns over $100.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!