Bicycle Repair FAQ - Bicycles East

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Glastonbury, CT • Hours: Tues, Wed, Fri 11-6, Thur 11-5, Sat 10-5

F.A.Q.

1.	How often should I service my bike? It all depends on how often your bike gets used, and how you use it. We recommend having your bike serviced on a yearly basis to ensure the best riding experience. Of course, if you're really packing on the miles or spending a lot of time on the trail, your may needs may require multiple services. Remember, it's better to practice good preventative maintenance rather than run into a ride-ruining failure on the trail that will lead to a costly repair.
2.	How long does it take to get my bike tuned up? We strive to provide the highest possible quality of service while keeping our turn-around times as short as possible. We've realized that many of you don't mind leaving the bike with us for a couple of days, and others would like to get the bike back ASAP! For this reason we've decided to offer FREE 24 HOUR TURNAROUND, all you have to do is ask at check-in. We will do our best to get your work done by the same time the next day, barring any need to order parts (although we have in stock the parts necessary to complete at least 90% of work orders.)
3.	Do I need a tune-up? How do I know what to have done to my bike? Any time a customer brings in a bicycle for service, a highly trained service professional will put your bike on the stand and go over it with you. We will ask you if you are having any specific issues with the bike, as well as other questions such as, "Where do you do most of your riding?" so we can get a better idea how how the bike is going to be used. This helps us make recommendations for you so you get the most out of that new tire, chain or other component.
4.	How much will it cost? Well that depends on what type of service you need! One thing that we can tell you is that whenever you bring your bike in, we will walk you through the entire check-in process. We will tell you what your bike needs right now, and what may give you problems in the future. We will then present you with a written quote for the service we recommend. We can always re-write the quote if there are any reservations, and rest assured, when we give you a quote, we will not charge you differently without your consent (this is why it's so important for you to leave us an e-mail address and/or phone number to contact you in the event of an issue coming up)
5.	Do I need an appointment? You never need an appointment to bring your bike into Bicycles East. You will still be able to get the same great service you expect, including 24 hour turnaround upon request. However, if 24 hours still sounds like a long time, you can call ahead and make an appointment. This allows us to reserve time just for you, so you can arrange to drop your bike off for just a few hours and pick it back up that same day!
6.	What about getting a tire/flat fixed? We aim to accommodate your needs to the best of our abilities. With our current staffing, on a busy day it may be difficult to change a flat tire while you wait, so we may ask that you give us an hour or so to make sure that we get your tire repaired and make sure that whatever caused it is identified and remedied. If you're not in a rush, we can have your flat fixed and back to you by the next business day!