Job Opening - Sales / Customer Service

BICYCLE SALES / CUSTOMER SERVICE - Full time (will consider part-time).

High School Diploma Required.

Do you want to work in bicycle shop that gives you Sundays off so you can ride, spend time with friends and family, and have personal time? Are you looking for a long-term position in the bicycle industry? Do you want to share your passion for bicycles with others? Do you want to work in an award-winning shop that has been recognized nationally and locally for our advocacy efforts and for the high quality of our store? We have been ranked as one of America's Best Bike Shops by the National Bicycle Dealers Association, one of the Hartford region's best bicycle stores and places for bicycle repair, and we have also been honored by the League of American Bicyclists, among other awards. If this sounds interesting to you, please read on:

Provide sales and customer service for clients seeking bicycles, clothing, and accessories. Sales experience, bicycling experience, and bicycle knowledge highly preferred. Bicycle fit experience is a plus. 

This job is broken down approximately as follows, subject to change:

Sales - 70%
Inventory receiving - 10%
Shopkeeping activities - i.e. cleaning, re-stocking inventory - 10%
Marketing / Clerical - 10%

The ideal candidate has knowledge and experience in most types of bicycles, including road, triathlon, mountain (full suspension and hardtail), and recreational and has some fundamental technical knowledge. Knowledge and experience with bicycle fit is a plus. The candidate has outstanding written and oral communication skills and is able to communicate effectively with customers and colleagues in person and on the telephone. Employees must be able to accurately follow written procedures. Employee must display a positive, professional, and courteous attitude; demonstrate initiative; possess a desire for continuous professional development; demonstrate integrity; possess strong written and oral communication skills; and have a willingness and desire to provide outstanding customer service.

The employee must be able to perform some lifting and moving.  Specifically, the jobs require the ability to lift a bicycle (up to 40 pounds) onto an overhead rack and up and down stairs (a ramp is available to roll the bike) and to move heavy boxes and bicycles.

All employees perform additional tasks. Computer profiency and outstanding customer service skills are necessary for the successful candidate. In addition, the ideal candidates will have with knowledge and experience in mountain biking, road biking, and triathlon, will have very strong computer skills, and knowledge in website design and maintenance, and social media marketing.

Schedules include Thursday evenings and Saturdays.

High School Diploma required.

Bicycles East is an equal opportunity employer.

Interested candidates please click the link below to complete an application.

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